Refund & Cancellation Policy
Last Updated: September 2, 2026
This Refund & Cancellation Policy explains how cancellations, refunds, and changes may be handled for travel services requested through Travelocart.
1. Travelocart Flight Requests
A flight request submitted through Travelocart is an inquiry for available travel options.
A request does not automatically create a confirmed airline ticket or reservation.
2. Confirmed Reservations
Once a reservation or ticket has been confirmed, the applicable airline, fare, supplier, and booking conditions may determine whether the ticket can be changed, cancelled, or refunded.
3. Airline and Supplier Rules
Refund and cancellation conditions vary by airline, route, fare type, ticket conditions, and supplier.
Some fares may be fully refundable, partially refundable, credit-only, or completely non-refundable.
4. Refund Requests
If a refund may be available, the customer may contact Travelocart using the contact information provided on the website.
Refund requests may need to be reviewed against the applicable airline or supplier rules before a refund can be processed.
5. Refund Processing
When a refund is approved, processing time may depend on the airline, supplier, payment provider, banking institution, and other parties involved in the original transaction.
Travelocart cannot guarantee a specific processing time controlled by an airline, supplier, bank, or payment processor.
6. Non-Refundable Fares
Some airline tickets and travel services are non-refundable. In such cases, a refund may not be available unless the applicable airline or supplier provides an exception.
7. Airline Changes or Cancellations
If an airline changes or cancels a flight, available options may depend on the airline’s policies and the conditions of the ticket.
Options may include rebooking, travel credit, refund, or another remedy offered by the applicable airline.
8. Service or Administrative Fees
Where applicable, Travelocart may charge separate service, administrative, or processing fees.
Any applicable fee should be communicated before the relevant transaction is completed.
9. Duplicate or Incorrect Requests
Customers should review all travel information carefully before confirming a transaction.
Duplicate bookings, incorrect passenger information, incorrect travel dates, or other customer-generated errors may be subject to the applicable airline and fare rules.
10. Contact Us
For questions regarding a cancellation or refund, please contact Travelocart using the contact information provided on our website.
Please include relevant booking or request information so that we can review your request.